Creative Analytics
Creative Operations leaders must harness customer sentiment data to refine their processes, campaigns, user experience and big-picture approach to initiatives.
Marketing and Creative pros are well aware that the industry is rapidly changing. To stay ahead of the pace, Creative Operations teams have to adopt a posture of proactive pivoting. This means being ready to evolve with technology, having a sustained commitment to reexamining team planning and execution, and refining priorities based on data.
Using sets of concrete, applicable data is the baseline starting point for any marketing initiative Creative teams pursue. This is a non-negotiable. An area for concern is there are far more Creative teams who don’t have access to customer sentiment data (48%) than those who do (24%), and a surprising 28% don’t know what types of data they have access to. A positive note is that of those who do have data at their fingertips, 60% review it on a daily basis which enables them to remain up-to-date about performance and customer experience.
Creative Operations leaders must harness customer sentiment data, yet only 38% take action regularly based on the information they gather. The rest of the respondents either don’t use their data at all or don’t know what actions are taken based on the data they have.
The good news is, whether you use data on a daily basis or are just getting started with measuring performance, you have a tremendous opportunity in front of you to significantly enhance planning and provide transformative personalized customer experiences.
What creative analytics tools does your organization currently use to measure campaign performance?
How would you rate the importance of leveraging creative analytics to optimize content performance?
What capabilities do you look for in a creative analytics solution?
What challenges does your organization face in implementing or maximizing creative analytics?
How likely are you to invest in expanding your creative analytics capabilities in the next 12 months?
When do you primarily use creative analytics in the campaign development process?
EXPERT PERSPECTIVES
Embracing Data-Driven Insights in Creative Analytics to Transform Marketing Effectiveness
David Iscove
Sr. Director, Technology Consulting
Cella by Randstad Digital
"Without detailed insights, optimizing creative content for better performance becomes a hit-or-miss process rather than a precise, informed strategy."
The Traditional Gap and Its Challenges
Within enterprise Creative Operations groups, there's a traditional view that creative analytics are solely enabled through assessing in-market performance metrics typically managed by web analytics teams. Given that these teams and platforms exist outside of the Creative org, accessing the data has been challenging, and most creative teams simply don’t try to leverage performance data. For those that do access the data, the challenge intensifies when trying to link the performance of individual creative assets to broader marketing goals. High-level conversion data and performance metrics are often too generalized, making it difficult to discern the effectiveness of specific creative elements. Without detailed insights, optimizing creative content for better performance becomes a hit-or-miss process rather than a precise, informed strategy. This arrangement can lead to scenarios where creatives are working somewhat in the dark, without clear insights into how their work directly affects market performance and consumer engagement.
Emerging Tools Bridging the Gap
Responding to these challenges, a new breed of tools has emerged, specifically addressing the need for more targeted, purpose-driven creative analytics for creative teams. These platforms focus on providing “creative effectiveness scoring” that offers real-time feedback to creatives. This approach allows for the optimization of content based on established best practices for various publishing channels—before going live. By doing so, they represent a significant shift from retrospective analysis to proactive optimization, empowering creative teams to make informed decisions that enhance content performance from the outset.
Advanced Tools for Pre-Flight Optimization
Pre-flight analysis is a crucial process that involves evaluating creative content against the best practices of each specific channel before it goes live. Different platforms like Facebook, Instagram and YouTube each publish their own set of guidelines, often dictated by how their algorithms optimize content delivery to maximize viewer engagement and satisfaction. For instance, Facebook refers to their guidelines as "Brilliant Basics", a term that encapsulates essential criteria for content to perform effectively on their platform. These best practices typically cover various elements such as the ideal timing for brand introduction, use of audio, image quality, and text placement.
Traditionally, ensuring compliance with these channel-specific guidelines required manual tracking, a labor-intensive process where creative teams had to individually assess each asset against the published tactics for every platform. This often led to inefficiencies and inconsistencies in content optimization. However, modern tools have revolutionized this approach by automating the tracking of asset compliance. These advanced technologies automatically analyze and adjust creative elements to meet platform guidelines, streamlining the pre-flight process, reducing human error and ensuring that each piece of content is optimized for maximum performance before it goes live. This automation not only saves valuable time but also enhances the effectiveness of campaigns across diverse digital landscapes.
These new advanced creative analytics tools use artificial intelligence to evaluate every visual and auditory element of creative content, offering a comprehensive view of how these elements influence marketing outcomes. This granular analysis facilitates a deeper understanding of which creative decisions drive engagement and conversion, thus enabling a more strategic approach to creative development. By analyzing large amounts of creative data and correlating specific elements with performance outcomes, these tools can identify the probable impact of various creative aspects such as the number of people on screen, tone of voice and thematic elements. This capability allows creatives to optimize creative strategy and maximize return on investment.
Benchmarking and Optimization Focus Areas
When leveraging creative analytics tools to benchmark and optimize creative content against channel best practices, several key areas are commonly focused on:
Branding
- Brand Presence: Ensuring the brand logo or identity appears early in the content, typically within the first few seconds, to maximize brand recall
- Brand Integration: Evaluating how seamlessly the brand is integrated into the storyline without disrupting the viewer experience
Visual and Design Elements
- Color Schemes: Analyzing color vibrancy, contrast and alignment with brand colors to ensure visual appeal and consistency
- Aspect Ratio and Framing: Ensuring the content is formatted correctly for the platform (e.g., vertical video for mobile devices on Instagram Stories)
- Visual Hierarchy: Assessing the arrangement of elements to guide viewer focus effectively
Video and Audio Quality
- Resolution and Clarity: Ensuring high-quality visuals and audio to avoid viewer drop-off due to poor production values
- Use of Subtitles: Including subtitles where necessary, particularly for platforms like Facebook where many users watch videos with the sound off
Engagement Features
- Pacing and Length: Optimizing video length and pacing to match platform-specific guidelines (e.g., shorter, snappier content for TikTok)
- Calls to Action (CTAs): Evaluating the visibility and effectiveness of CTAs to drive desired viewer actions
Content Structure
- Storytelling Techniques: Assessing narrative flow, emotional appeal and engagement levels to ensure the story resonates with the audience
- Scene Composition: Analyzing the arrangement and transition of scenes to maintain viewer interest
Platform-Specific Best Practices
- Facebook: Adhering to "Brilliant Basics," such as branding in the first few seconds, appropriate video length and use of subtitles
- Instagram: Ensuring visually striking and mobile-optimized content with the right aspect ratio
- YouTube: Utilizing audio effectively, maintaining viewer engagement with longer-form content and optimizing thumbnails and titles
Transitioning from Pre-Flight Scoring to In-Market Analysis
While pre-flight scoring optimizes creative content by ensuring compliance with channel best practices, these tools also excel in tracking the performance of assets once they are launched. Unlike traditional web analytics platforms that primarily measure traffic, clicks and conversions, advanced creative analytics tools delve deeper into the specific elements of the creative that drive these outcomes. They provide insights into how different aspects of the content, such as color schemes, messaging and visual elements, influence viewer engagement and behavior post-launch. This dual capability of pre-flight optimization and in-market analysis offers a comprehensive approach to maximizing the effectiveness of creative assets throughout their lifecycle.
Comprehensive Analysis Elements
- Object Detection: AI identifies objects, people, scenes and activities within images and videos, revealing the key visuals that drive creative performance. If certain visual elements (e.g., product shots, human faces) are found to drive more viewer interaction, these can be emphasized in subsequent content.
- Gaze and Emotion Tracking: AI can detect faces and extract attributes such as gender, gaze direction and emotional expressions. This data informs decisions on how to best include human elements to maximize relatability and emotional impact.
- Messaging Analysis: AI analyzes all detected text within creatives, pinpointing frequently used words or phrases likely to capture viewer attention. By analyzing which messages result in higher conversion rates, marketers can refine their copy to focus on more effective language and calls to action.
- Branding Detection: AI tools are capable of recognizing well-known product logos within creatives. Understanding how brand logos contribute to performance can help in tweaking logo placement for better brand recognition and recall.
- Color Analysis: Analyzing the most dominant colors, temperature and vibrancy across frames helps in understanding how color choices affect viewer perception and engagement. If data shows that vibrant colors lead to higher engagement rates, future content can be designed with similar color schemes to replicate this success.
Conclusion: Harnessing Data for Creative Excellence
Embracing creative analytics represents a paradigm shift for marketing departments. By integrating sophisticated analytics tools and fostering a culture of data-driven creativity, businesses can enhance their marketing effectiveness, leading to improved ROI and stronger brand engagement. The future of marketing is not just creative; it's creatively intelligent.
"New advanced creative analytics tools use artificial intelligence to evaluate every visual and auditory element of creative content, offering a comprehensive view of how these elements influence marketing outcomes."
Author Bio
As Cella’s Senior Director of Technology Consulting, David Iscove is an influencer in the adoption of cutting-edge technology solutions related to enterprise-scale marketing and creative operations, content production, personalization at-scale, and omnichannel delivery. That’s because he believes in empowering creatives with the right tools for each job. He’s also extremely passionate about avoiding compromise. In fact, David has focused his career on solution architecture, creative automation, and data enablement - the heavy lifting behind the scenes which provides the foundation for creatives to do what they do best…be creative!! An expert in high-volume, digital asset management (DAM), he produced and managed content for Activision’s Guitar Hero franchise (25+ million units sold) and is the former director of archives for Capitol Records.
In his free time, David participates in Web3 organizations such as the Content Authenticity Initiative and Blockchain Entertainment Consortium to leverage NFT smart contract technologies to verify creator rights and fight the spread of misinformation.