Artificial Intelligence
By prioritizing education, building expertise and fostering strategic partnerships, marketing organizations can navigate this exciting new landscape and unlock the full potential of AI to drive business success.
AI is gaining significant traction in the marketing industry, with investments at both the departmental (43%) and corporate (38%) levels. However, 43% of companies are not providing AI education to their marketing teams, which may hinder successful implementation and utilization. Interestingly, Marketing teams are more likely to receive focused AI education (27%) compared to Creative teams (15%), possibly due to the more sophisticated and analytics-driven applications of AI in marketing.
To harness the full potential of AI in driving business growth and competitive advantage, organizations must:
- Prioritize AI education and invest in building necessary skills within marketing teams.
- Foster a culture of continuous learning.
- Leverage the expertise of consultants and technology partners to accelerate AI adoption.
- Align AI initiatives with business goals and customer needs.
- Ensure comprehensive AI education across all departments, including marketing and creative teams.
Is your company investing in artificial intelligence (AI)?
Is your company providing AI education?
What is your marketing department’s level of AI knowledge?
Which of the following is your marketing department using to bring in dedicated AI expertise?
Do you expect to explore the use of AI to help with any of these activities in the next year?
EXPERT PERSPECTIVES
How AI Will Supercharge Productivity – and Why We Need to Evolve Our Approach to Work
David Iscove
Senior Director, Technology Consulting
Cella by Randstad Digital
"To truly harness the productivity gains that AI enables, we must fundamentally rethink our approach to work itself."
The rapid advancements in artificial intelligence, especially generative AI models, are poised to dramatically increase productivity across industries in the coming years. However, simply applying AI to our existing ways of working will not be enough to fully realize its potential. To truly harness the productivity gains that AI enables, we must fundamentally rethink our approach to work itself.
Already, AI is demonstrating its ability to automate and accelerate many cognitive tasks – from writing and coding to research and data analysis. Models are rapidly improving, with capabilities increasing 5-10 times per year. This exponential progress means that in five years, AI could be 100,000 times more capable than it is today. Let that sink in for a moment.
For knowledge workers, this presents incredible opportunities to offload mundane tasks and streamline workflows. A 2022 Accenture study estimated that AI could boost business productivity by up to 40%.* We're on the cusp of achieving more than ever, in a fraction of the time it used to take. But are our organizations ready for this seismic shift?
Rethinking Work for the AI Era
Martec's Law states that technology changes exponentially, while organizations (and humans) change logarithmically. In other words, the pace of technological advancement is far outstripping the rate at which organizations can adapt.
This gap creates a tension that will only grow as AI capabilities expand. And we can't simply sprinkle AI on top of our existing processes and structures and expect to fully capture this productivity potential. Our current models of work, with hierarchical org structures, rigid job descriptions and 9-5 working hours, are relics of the industrial era. They are ill-suited for a world where AI can automate many specialized tasks and make a wide range of skills accessible to more people.
In fact, it is AI itself that will disrupt these traditional models. By reducing the value of narrow specialization, AI will challenge the notion of jobs as fixed bundles of skills. In an AI-powered world, the most valuable workers will be those who can adapt and learn continuously, leveraging AI to expand their capabilities and tackle new challenges.
This is where the concept of the "adjacent possible" comes in. AI enables us to explore new combinations of skills and expertise that were previously inaccessible or impractical. A marketer who can use AI to analyze data, generate content and personalize experiences will be far more valuable than one who specializes in a single channel or tactic.
In this context, the threat of automation becomes an opportunity for reinvention. If we focus on developing our ability to learn, create and solve problems in partnership with AI, we can thrive in a world where the nature of work is constantly evolving. The key is to embrace a more fluid, project-based approach to work, where teams form and re-form around specific challenges and opportunities. True value will be demonstrated through an individual’s ability to orchestrate various resources (AI agents) to achieve an outcome. We must rethink the “jobs we do” into the “skills we bring” and those skills will be continuously dynamic and evolving through the tools we use.
Of course, this transition will not be easy. It will require a fundamental shift in how we think about work, education and career development. But the alternative – clinging to outdated models and trying to outrun the machines – is a losing proposition in the long run.
The organizations that thrive in the age of AI will be those that embrace this new paradigm. They will create cultures of continuous learning, where employees are encouraged to experiment with new tools and techniques. They will design fluid, adaptable structures that can quickly reconfigure around emerging opportunities. And they will prioritize the uniquely human skills – creativity, empathy, judgment – that become even more valuable in an AI-driven world.
In short, the future of work belongs to the adaptable, the curious and the collaborative. By embracing AI as a partner in our own growth and development, we can navigate the disruptions ahead and unlock new frontiers of productivity and innovation.
Balancing Efficiency with Effectiveness
As we integrate AI into our work, it's tempting to focus solely on efficiency gains – producing more content, faster. However, this pursuit of efficiency can sometimes come at the cost of effectiveness. The real goal should be to create work that resonates, engages and drives meaningful results.
This is where human discernment and taste remain paramount. AI is a tool that can greatly amplify our capabilities, but it does not replace the need for human judgment and creativity. In fact, the rise of AI will likely lead to an explosion of content, both good and bad. Those who already struggle to create compelling content may simply end up producing more noise. But those who have a keen understanding of their audience, a strong creative vision and a commitment to quality will be able to harness AI to produce truly outstanding work at an unprecedented scale.
This is the essence of what we mean when we say that AI will not replace your job, but people who use AI will. It's not about automating away human involvement, but rather leveraging AI to augment and enhance human capabilities. Even with the most advanced AI tools, human direction and input will still account for the vast majority of the value created.
Think of a designer who uses AI to generate variations on a logo or layout. The AI can quickly produce a wide range of options, but it's the designer's eye, understanding of brand guidelines, and sense of aesthetics that will guide the selection and refinement of the final design.
In this case, AI is not replacing the human, but rather empowering them to do their best work at a greater scale and velocity. The productivity gains are immense, but they are primarily driven by the human's ability to direct and leverage the AI effectively.
As we move forward into an AI-powered future, the most successful professionals will be those who can master this dance of human and machine. They will know when to lean on AI for ideation and raw output and when to assert their own judgment and creativity. They will use AI to eliminate drudge work and create space for higher-order thinking and problem-solving. And they will continuously hone their own skills and sensibilities to stay ahead of the curve.
In this way, the rise of AI is not a threat to human value, but rather, an invitation to double down on what makes us uniquely human – our creativity, our empathy, our ability to connect and inspire. By embracing AI as a partner in our work, we can unlock new levels of productivity and impact while reaffirming the central role of human ingenuity.
"In an AI-powered world, the most valuable workers will be those who can adapt and learn continuously, leveraging AI to expand their capabilities and tackle new challenges."
Author Bio
As Cella’s Senior Director of Technology Consulting, David Iscove is an influencer in the adoption of cutting-edge technology solutions related to enterprise-scale marketing and creative operations, content production, personalization at-scale, and omnichannel delivery. That’s because he believes in empowering creatives with the right tools for each job. He’s also extremely passionate about avoiding compromise. In fact, David has focused his career on solution architecture, creative automation, and data enablement - the heavy lifting behind the scenes which provides the foundation for creatives to do what they do best…be creative!! An expert in high-volume, digital asset management (DAM), he produced and managed content for Activision’s Guitar Hero franchise (25+ million units sold) and is the former director of archives for Capitol Records.
In his free time, David participates in Web3 organizations such as the Content Authenticity Initiative and Blockchain Entertainment Consortium to leverage NFT smart contract technologies to verify creator rights and fight the spread of misinformation.