Organization and Resources
Operations leaders, as key players, must present a clear and compelling case for change using data-driven business justifications when competing for resources.
Our survey delved into the prevailing trends surrounding organizational dynamics and resource management within Marketing teams. The insights were revealing: Roles and responsibilities continue to evolve across various levels of the hierarchy. Account managers remain key players in client relationship management, with many handling multiple clients concurrently. This multifaceted role underscores the need for effective communication, relationship management expertise and strategic alignment to ensure client satisfaction and drive business growth.
Similarly, project managers play a pivotal role in overseeing project execution and delivery, with the added complexity of managing multiple projects simultaneously within marketing teams.
Perhaps more telling than the dedicated roles that exist within Marketing organizations are the roles that do not exist. Specifically, 65% of respondents do not have any Behavioral Scientists in their organization, while 54% do not have Digital Asset Managers/Librarians. Another 46% of respondents do not have workflow tool administrators.
Of note, the instances of having more than six direct reports increase at C-Suite and VP levels, emphasizing the importance for Operations leaders to have a clear and compelling case when competing for resources. The ability to develop data-driven business justifications for change that speak to leadership will be critical for success.
How many dedicated people does your organization have in each of the following roles?
Approximately how many direct reports do each of the following roles in your department have, if any?
How many people do you have in the following roles, if any?
On average, how many projects does a project manager manage at any one time?
On average, how many client groups does an account manager manage?
EXPERT PERSPECTIVES
Hiring Challenges Continue for Organizations Seeking Talent for Emerging Roles
Sophy Regelous
VP/Managing Director, Consulting
Cella by Randstad Digital
"Increasing complexity and specialization of Marketing and Creative teams in a digital-first landscape require specialized expertise to find and attract candidates."
The quest for qualified creative and marketing talent remains challenging. However, with newer roles reflecting the growing emphasis on data, technology and customer experience, challenging is proving to be close to impossible.
The hottest marketing and creative positions on the rise are:
- Data Scientist/Analyst: These professionals analyze consumer data to extract insights that inform marketing strategies. They build predictive models to anticipate customer behavior and tailor campaigns effectively.
- Marketing Technologist: They bridge the gap between IT and Marketing by selecting, managing and optimizing tech solutions like CRM systems, marketing automation and data platforms.
- UX/UI Designer: User Experience (UX) and User Interface (UI) designers focus on creating seamless digital interactions that enhance customer satisfaction and engagement with brands' online presence.
- Content Strategist: Responsible for developing comprehensive content strategies that align with business goals and ensure consistent messaging across channels, enhancing brand visibility and customer engagement.
- Growth Marketer: Specializes in rapid experimentation across marketing channels to identify scalable strategies that maximize customer acquisition and retention.
- Brand Storyteller: They craft compelling narratives around the brand to deepen emotional connections with customers, often leveraging multimedia storytelling techniques.
- Behavioral Scientist: Uses psychological insights to analyze and predict consumer behavior, allowing marketers to develop campaigns that effectively influence target audiences.
- Voice Search Optimization Specialist: Optimizes content for voice-activated searches, ensuring that brands remain accessible as voice search becomes more prevalent.
These roles demonstrate the increasing complexity and specialization of Marketing and Creative teams in today's digital-first landscape. As a result, organizations require specialized expertise to find and attract these candidates, leading to a highly competitive job market.
Top challenges to sourcing and courting candidates include:
- Niche Skill Shortages: Behavioral Scientists bring a blend of psychological insight and data analysis that is crucial for understanding consumer behavior, but many organizations struggle to find professionals with this expertise. Universities and training programs often lag in developing relevant courses for these niche skills, resulting in a shallow pool of candidates.
- Evolving Job Requirements: The fast-paced nature of digital marketing, fueled by technology, constantly reshapes role expectations. Skills in social media analytics, automation and data science are rapidly evolving, meaning many candidates lack the comprehensive skill set needed for newer marketing roles.
- Competition and Recruitment: Companies often compete fiercely for high-quality talent, especially for roles in emerging areas. Smaller firms may find it challenging to attract talent due to limited resources, while larger organizations face internal bureaucracy that slows the hiring process.
- Onboarding Complexities: New employees with specialized skills often face unique onboarding challenges. They may struggle to acclimate to company-specific systems that do not support their responsibilities, despite their technical expertise. They require targeted introductions to internal cross-functional team members to bridge the gap between their specific expertise and how they fit into the organization.
- Specialized Training: Organizations should tailor their training programs to address the distinct needs of specialized new hires. Combining role-specific instruction with hands-on, practical tasks can reinforce theoretical knowledge. Providing them with access to mentors who understand their specialty can help accelerate integration into the team and align them with the company's strategic goals.
Addressing these challenges requires a thoughtful approach to talent acquisition, onboarding and training that aligns with evolving industry needs. Companies can succeed by proactively refining their hiring strategies to better identify niche talent, offering competitive packages and streamlining the recruitment process. Developing structured onboarding programs and specialized training paths that emphasize both theory and practical application can accelerate new hires' growth and contributions.
By fostering a supportive environment that pairs specialized employees with experienced mentors and prioritizes continuous learning, organizations can harness the full potential of their workforce and thrive amidst the shifting landscape.
"Companies can succeed by proactively refining their hiring strategies to better identify niche talent, offering competitive packages and streamlining the recruitment process."
Author Bio
Sophy Regelous, Cella's VP/Managing Director, Consulting, is a hands-on team builder and trusted collaborator with a reputation for forming and energizing world-class teams, forging solid client relationships and cultivating strategic alliances with partners, vendors and colleagues. She is a process efficiency expert, a change manager and a turnaround operations specialist who finds workable solutions for companies in need of operational excellence and financial control. To successfully create and drive process to deliver exponential revenue and profit contributions, Sophy has developed an expertise in generating and implementing continuous process improvement methodologies.